Support

Need help? Email us.

We typically reply within 5 business days.

Common Questions

How do I cancel my subscription?

On your iPhone: Settings → Apple ID → Subscriptions → Pictango → Cancel Subscription. The subscription remains active until the end of the current billing period.

How do I restore my purchase on a new device?

Sign in to your new device with the same Apple ID, then open Pictango and choose "Restore Purchases" on the unlock screen.

How do I reset my learning progress?

Open the App → Settings → Reset All Progress. This action cannot be undone.

I lost my progress after switching iPhones.

Pictango stores progress locally on your device. If you restored your new iPhone from an iCloud Backup, progress is included in the backup automatically. If you set up your new device without restoring from backup, local progress cannot be recovered.

What languages does Pictango support?

The user interface is available in English, Japanese, Korean, Simplified Chinese, Traditional Chinese, Thai, Spanish, Portuguese, and French. Vocabulary meanings and example translations are available in English, Korean, Spanish, Simplified Chinese, Traditional Chinese, and Thai. You can also choose Japanese to study without translation and turn Japanese definitions on or off. Vocabulary is Japanese-focused.

How do I report a bug or suggest a feature?

Email pictango-support@corita.app with details. Including a screenshot helps us reproduce issues faster.